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A Science & Engineering OnLine Laboratory Notebook   
This is the laboratory notebook of Damon Bruccoleri.  Here you will find engrossing, thoughtful and fun commentary/opinion.  Leave a comment and let others know what you think about any post here, view my photo gallery, or sign my guestbook.

"...one of the strongest motives that lead men to art and science is escape from everyday life with its painful crudity and hopeless dreariness, from the fetters of one's own ever-shifting desires. A finely tempered nature longs to escape from the personal life into the world of objective perception and thought." - Albert Einstein



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 Monday, January 14, 2008


Nokia HF-6W defect, no sound   
Nokia has some serious design problems... and they are not telling anyone!  Let me explain.

hf-6w.jpgAbout 2 years ago I did some shopping for a Bluetooth car speaker phone.  I hit upon what I considered the most perfect speaker phone, the Nokia HF-6W.  It cost me over $120, but it was worth it (while it lasted).  It had a powerful 6w speaker and several microphones that tracked the sound source.  It worked great as well.

About a year ago it died.  I assumed it was a 'normal' failure.  I returned the unit to Nokia returns and they sent me a new unit.  This second one failed in the same manner.  Further, after doing a search on the internet I found other people are experiencing the same failure of the Nokia HF-6W and here.  Nokia's warrenty only covers the unit for one year.  This is a design flaw.  Nokia should admit it and do right by their customers.

The way the HF-6W speaker phone fails it that no sound comes from the speaker.  The speaker is dead.  Second, the unit will not reset itself.  When the power button and volume up buttons are pressed simultaneously while the device is off, the unit is suppose to revert to its default state.  The green and red LED's are suppose to blink as well.  I cannot seem to get it to reset.  The unit seems to work otherwise, bluetooth connects, etc. 

Now my wifes unit, unit #3, failed the same way.  Have you stumbled upon my post and are having the same problem?

[UPDATE 02/04/08]
Nokia replaced my HF-6w with their HF-33.  It has a much smaller speaker and no built in retractable phone charger.  The retail price is about 1/2 that of the HF-6w.  I am accepting this replacement under the condition that it simply WORK.



damon at 8:16 PM | (5) Comments | Add a comment | Permalink





Commments
Christina said...

I have the same thing. Mine only worked a week then went kaput. Like yours.

Wednesday, January 16, 2008 6:25 AM

Your Wife said...

You know I always support you, but why are you posting about this? Just throw it out and get the Motorola.

Monday, January 21, 2008 7:39 AM

NokiaSux said...

Same here, had 3 failures and that's a strike. Like you said, when it worked the audio quality was great!

Friday, December 26, 2008 12:49 PM

Broken Bluetooth said...

Same thing here had 2 units both dead... waiting to hear back from Nokia.

Monday, April 27, 2009 9:54 AM

AustralianUser said...

Hi There, Mine worked from Oct 2009 to Jul 2010 and then went quiet. No speaker sound at all. Bluetooth pairs and connects and all buttons work etc. Just no sound from the unit. Reset can be done by pressing the power volumn up button when the unit is powered on. The documentation is incorrect.

Monday, August 02, 2010 3:45 PM

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